Cookie Policy

1. Introduction

This Cookie Policy explains how Chemorappa Logistics ("we," "our," or "us") uses cookies and similar technologies on our website chemorappa.com. This policy should be read in conjunction with our Privacy Policy.

By continuing to use our website, you consent to the use of cookies as described in this policy, subject to the preferences you have indicated through our cookie consent management system.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

Cookies contain information that is transferred to your device's hard drive and allow us to recognize your device and remember certain information about your preferences or past actions.

3. Types of Cookies We Use

Necessary Cookies

These cookies are essential for the basic functionality of our website and cannot be disabled. They include:

• Session cookies: Enable you to navigate through our website and use its features
• Security cookies: Help identify and prevent security risks
• Cookie consent cookies: Remember your cookie preferences
• Load balancing cookies: Ensure website performance and reliability

Legal basis: These cookies are necessary for the legitimate interests of operating our website.

Analytical Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously:

• Google Analytics: Tracks website usage, popular pages, and user behavior patterns
• Performance monitoring: Identifies technical issues and loading times
• Conversion tracking: Measures the effectiveness of our marketing efforts

Legal basis: These cookies are used with your consent and help us improve our website and services.

Marketing Cookies

These cookies are used to deliver relevant advertisements and marketing communications:

• Social media cookies: Enable sharing of content on social platforms
• Retargeting cookies: Show relevant ads on other websites you visit
• Campaign tracking: Measure the success of advertising campaigns
• Personalization cookies: Customize content and offers based on your interests

Legal basis: These cookies are used with your explicit consent.

4. How We Use Cookies

We use cookies for the following purposes:

Website Functionality

• Maintaining your session as you browse our website
• Remembering your preferences and settings
• Enabling the quote request and contact forms to function properly
• Providing secure access to customer account areas

Performance and Analytics

• Understanding how visitors use our website
• Identifying the most popular pages and services
• Monitoring website performance and loading speeds
• Detecting and resolving technical issues

Marketing and Communication

• Delivering targeted advertising about our logistics services
• Measuring the effectiveness of our marketing campaigns
• Personalizing content based on your interests and location
• Enabling social media integration and sharing

5. Third-Party Cookies

Some cookies on our website are set by third-party service providers. These may include:

Google Services

• Google Analytics: Website analytics and reporting
• Google Maps: Location services and directions to our premises
• Google Ads: Advertising and conversion tracking

Social Media Platforms

• Facebook: Social sharing and advertising
• LinkedIn: Professional networking and B2B marketing
• Twitter: Social media integration and sharing

Other Service Providers

• Payment processors: Secure payment processing
• Customer support: Live chat and support services
• Email services: Newsletter and email communication

These third parties have their own privacy policies and cookie policies, which we encourage you to review.

6. Cookie Duration

Cookies may be either:

Session Cookies

These are temporary cookies that are deleted when you close your browser. They enable website functionality during your visit.

Persistent Cookies

These remain on your device for a specified period or until you delete them. The duration varies:

• Short-term: 1-30 days for basic preferences
• Medium-term: 1-12 months for analytics and marketing
• Long-term: 1-2 years for user recognition and personalization

7. Managing Your Cookie Preferences

Our Cookie Consent Tool

When you first visit our website, you will see a cookie consent banner offering the following options:

• Accept All: Allows all cookies for optimal website experience
• Necessary Only: Only essential cookies for basic functionality
• Custom Settings: Choose specific cookie categories

You can change your preferences at any time by clearing your browser's local storage and revisiting our website.

Browser Settings

You can also control cookies through your browser settings:

• Chrome: Settings > Privacy and Security > Site Settings > Cookies
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and Site Permissions

Note that disabling certain cookies may affect website functionality.

8. Your Rights

Under UK data protection law, you have the following rights regarding cookies:

• Right to information: Know what cookies we use and why
• Right to consent: Choose which non-essential cookies to allow
• Right to withdraw consent: Change your cookie preferences at any time
• Right to deletion: Request removal of cookie data we control
• Right to object: Opt-out of marketing and analytical cookies

9. International Transfers

Some of our third-party service providers may transfer cookie data outside the UK. We ensure that:

• Adequate safeguards are in place for international transfers
• Data protection standards equivalent to UK law are maintained
• We have appropriate agreements with third-party providers

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in:

• The cookies we use
• Legal requirements
• Our business practices
• Technology developments

We will notify you of significant changes by updating the "Last updated" date and, where appropriate, providing additional notice on our website.

11. Contact Information

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

For technical issues with cookie settings, you may also contact our IT support team at [email protected]